Delivery
Profusion strives to ensure that orders are delivered on time and within the time slots below. However, this is subject to the books being in stock at the time of ordering. Stock levels may vary. In case of low or no stocks, Profusion will inform you by e-mail offering to hold the order until the items become available, or a reimbursement. Profusion cannot be held liable for deliveries that do not arrive within a guaranteed time due to circumstances beyond our control.
Delivery to UK
Standard delivery (UK Orders only) through Royal Mail
• Delivery within 3-5 working days.
• Cost is £1.46 per each item
Profusion will not be responsible if the items are lost or damaged while in traffic via Royal Mail.
Delivery outside the UK
International Delivery Service (Europe & ROW)
You can opt for International Delivery Service at the checkout. Delivery time for international orders will vary depending on country, but will be approximately 5-15 working days. Orders will be despatched by Royal Mail at their regular delivery prices. Please
check prices on Royal Mail’s site before ordering.
Claims
Claim for non-delivery must be made within 30 days from the date of despatch for UK orders, 90 days for overseas orders. Claims for shortages and damages must be made within 10 working days from date of receipt. All packaging must be retained for inspection. Claims not received within these periods may not be met. If you would like to make a claim then please contact Profusion at
mail@profusion.org.uk
Out of Stock
Customers who have placed orders for items temporarily out of stock will be informed within 14 days. These items will be recorded and supplied when available.
Returns
We are happy for you to return items which are in their original condition, but all returns requests must be made within 30 days from date of invoice and prior authorisation is required from Profusion. Please note that this return policy is not applicable for the purchase of electronic products (e-books).
If you would like to return items to Profusion, please contact us at
mail@profusion.org.uk. Contact us as well if you would like to return items because of an error on our part or the item is defective.